Enjoy a hassle-free return or exchange within 30 days of the delivery date.

Return Policy Q&A:

• Refunds: Sent back to the original form of payment.
• Processing Time: Please allow 3–7 business days for processing once your return reaches us.
• Shipping Fees: Shipping and handling charges cannot be refunded.
• Return Label:
  For U.S. returns we supply a return label for your convenience. A $9 fee is deducted from your refund to cover the cost of the label. Simply use the label provided to ship your return back.
  
  For returns outside the U.S. we accept returns and exchanges, but do not provide return labels. The cost of return shipping is the customer's responsibility. Please send us the return tracking; without it a refund cannot be approved.
  
  Get in touch with our support team and we will share the address where your package should be sent.
• One Return Label per Order: Different orders cannot be combined into a single return.
• Gift Cards: Orders paid with a gift card are refunded back to that same gift card.

Return Instructions:

Returns cannot be accepted in the following cases:

• Condition: Items have to be unworn, unwashed and in original condition, with every tag and liner still attached.
• Excessive Wear: Items showing heavy wear, or that have reached the end of their intended lifespan, cannot be accepted.
• Final-Sale and Clearance Items: Final-sale and clearance pieces are not eligible for return, including items such as mystery boxes and silicone nipple pasties.
• Purchases Made Elsewhere: Items not bought directly from Popilush (including those from Amazon) must be returned to the original place of purchase.

Important Note:

Popilush reserves the right to refuse any return at its sole discretion.

Every order qualifies for a single return or exchange only. Second or additional return/exchange requests for the same order are not accepted.

When the return is caused by the customer, the customer is responsible for the shipping fee, and the exact amount depends on the courier company chosen.

When the goods arrive damaged or incorrect because of us, the customer is not required to cover that shipping fee.

Exchange Policy

Enjoy a hassle-free exchange within 30 days of the delivery date.

Exchange Policy Q&A:

• Exchanges: Any item can be exchanged for a different size, a different color, or a completely new style from our store.
• Processing Time: Once the exchanged product is confirmed, the new item ships within 1-3 days.
• Return Label:
  For U.S. exchanges we provide a free return label for your convenience.
  
  For exchanges outside the U.S. we accept the exchange but do not provide return labels. Return shipping costs are the customer's responsibility.

Important Note:
Popilush reserves the right to refuse any exchange at its sole discretion.

If the way they feel or fit is not exactly what you hoped for, simply exchange or return them within 30 days. Feel free to contact us for a return label. We are sorry, but the return label covers the Contiguous United States only — it is not available for recipients in Alaska, Hawaii, Puerto Rico, the U.S.V.I., etc.
Customer Support Team: contact our support team

* One return label per order

Let the support team know the return tracking number when you ship the package. We need that tracking in order to process your refund. Once your return is received and inspected, we will let you know whether it was accepted or declined. This process can take up to 7 business days from the date your return tracking information shows as delivered.

If your return is accepted, your refund is processed and applied to the original method of payment.
Please note that refunds can take up to 3-5 business days to appear in your bank account, since processing times vary between financial organizations.
Where returns are processed for gift cards, a Popilush gift card is issued once your return order is in transit back to us, and sent to the email used to make the original purchase.

Please Note: The original shipping and handling will not be refunded. If you need assistance, get in touch with our support team.

When returning any part of your order, please make sure the products carry no artificial damage. Tags and packages must be in good condition.

Please get in touch with our Customer Support Team to handle your returns or exchanges.
Customer Support Team: contact us here

Please give us your Order number (e.g. #123456), the items’ photos (with tag and package bag), and the detailed return reason.
Due to the high volume of emails, please allow 1-3 business days for our support team to reply.
Please note: We are not in the office to read or reply to emails on the weekends.

Returning and/or Exchanging multiple items from the same order
If you are returning or exchanging several items from the same order, include them all in the same box and use one return label. It is important that the return label matches the return content, so the appropriate refund is received once processed.

If possible, we recommend processing one return label per order — that way only one return fee applies even when several items come back at once.

Returning or exchanging items from multiple orders
When items from different orders need to be returned, it is very important to create separate returns for each order and to make sure each item is packaged using the corresponding return label. In principle, one return label is used per order.

Return status
For the status of your return, we recommend referencing the return tracking number on the label.
You can expect to receive your refund and the refund confirmation email within 3–5 business days after we receive the package. Your refund will be issued in the same form as the original payment. If you select the gift card, a Popilush gift card is issued once your return order is in transit back to us, and sent to the email used to make the original purchase.
Please email our Customer Support Team if you have any additional questions regarding your return status.

Exchange status
Once you return your original order using the return label provided by our team, your exchange will be processed, and a shipping confirmation email will be sent once the order is on its way to you.
If you have returned your original order and have not yet received an update on your exchange order, please contact our Customer Support Team for more information!